Privacy Policy

Effective Date: 16/04/2025

At iHahire Ltd, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the Rwanda Data Protection and Privacy Law (Rwanda GDPR).

By using our website https://ihahire.rw, you agree to the terms of this policy.

Who we are​​

iHahire Ltd is a registered company operating in Rwanda (TIN: 108054047). We specialize in the online sale and delivery of fresh fruits, vegetables, organic food, dairy, and bakery products.

Our contact details:


📍 Kicukiro, Gahanga
📧 Email: support@ihahire.rw
📞 Phone: +250 800 300 353

1. What Personal Data We Collect

We collect and process the following types of personal data when you use our services:

A. Data You Provide Voluntarily

Collected through:

Includes:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment method (processed securely, not stored)

  • Any messages or notes submitted via forms

B. Technical Data

Collected automatically when you browse our website:

  • IP address

  • Device type and browser information

  • Cookies and tracking technologies

  • Location (approximate, via IP)

2. Why We Collect Your Data

We collect your personal data to:

  • Process and deliver your orders

  • Provide customer support and respond to inquiries

  • Improve our services and website functionality

  • Detect and prevent fraud or misuse of our services

  • Send order confirmations, invoices, and service updates

  • Comply with legal obligations under Rwandan law

3. Sharing of Your Data

We do not sell your personal data.

We may share your data only with trusted third parties when necessary:

  • Payment Processing:
    We share limited data (e.g., name, transaction ID, amount) with our secure payment partner:
    KPAY by Esicia – Rwanda-based payment gateway provider.

All third-party services we use comply with Rwanda’s data protection laws and are contractually obligated to protect your data.

4.Sharing of Your Data

We do not sell your personal data.

We may share your data only with trusted third parties when necessary:

  • Payment Processing:
    We share limited data (e.g., name, transaction ID, amount) with our secure payment partner:
    KPAY by Esicia – Rwanda-based payment gateway provider.

All third-party services we use comply with Rwanda’s data protection laws and are contractually obligated to protect your data.

5. Data Retention

  • We retain your personal data for as long as your account is active or as needed to provide you services.

  • If your account becomes inactive for 180 days, your personal data will be automatically deleted from our systems.

  • If you request deletion of your data, we will erase all personal information (unless we are legally required to retain it).

6. Your Rights Under Rwanda GDPR

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of your personal data we hold.

  • Right to Rectify: You may request correction of inaccurate or incomplete data.

  • Right to Erasure: You may request deletion of your data.

  • Right to Object: You can object to processing for direct marketing or based on legitimate interest.

  • Right to Restrict Processing: You may request temporary suspension of data processing.

  • Right to Data Portability: You can request your data in a machine-readable format.

To exercise any of your rights, please email us at support@ihahire.rw.

7. Cookies and Tracking

We use cookies to:

  • Improve website functionality

  • Understand user behavior

  • Customize user experience

You can control cookie preferences through your browser settings.

8.Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encrypted communication via HTTPS

  • Secure storage and restricted access

  • Staff training and access control

  • Regular data audits

9.Policy Updates

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via email or a website notice.

Last updated: 16/04/2025

10. Contact Us

If you have questions or concerns about how your data is handled, please contact our Data Protection Officer (DPO):

Email: support@ihahire.rw
Subject line: Privacy Concern / Data Request